Satisfaction Promise - "No Unhappy Customers"
Please inspect all items upon reciept. Cycling is an inherently dangerous sport which can lead to injury or death, and it is the buyer's responsiblity to inspect all items purchased to determine if they are safe to use. The buyer accepts all risks associated with the use of any item puchased from us.
If you are unhappy with your purchase, or if we made an error in shipping, please let us know as soon as possible so we can correct the problem. Returns should be made within 30 days of receipt
Berthoud bags and saddles carry a 60 day happiness warranty - if you are not satisfied with your purchase you can return the item for a full refund. But please, don't abuse the item or decide to return your bag "after your tour".
Note that these are simple guidelines. If on day 62 you finally have a real chance to finally use a Berthoud bag and are unhappy, we are flexible and will take it back. If we don't, then the basic rule of "no unhappy customers" would be violated and that simply won't do!